Err

CUSTOMER SERVICE
0845 894 2929

Section

Page

  1. Privacy Principles

2

  1. How do we collect your personal information?

2

  1. What personal information do we collect?

2

  1. How do we use your personal information?

3

  1. What Legal Basis do we rely on for using personal data?

3

  1. Who do we share your personal information with?

4

  1. How long do we keep records for?

4

  1. Your Rights

4

  1. Marketing

5

  1. Data Breaches

5

  1. Contact Details

6

When we collect and use your personal information, we ensure we look after it properly and use it in accordance with our privacy principles set out below, keep it safe and will never sell it.

  • Personal information you provide is processed fairly, lawfully and in a transparent
  • Personal information you provide is collected for a specific purpose and is not processed in a way which is incompatible with the purpose for which we collected
  • Your personal information is adequate, relevant and limited to what is necessary in relation to the purposes for which it is
  • Your personal information is kept accurate and, where necessary kept up to
  • Your personal information is kept no longer than is necessary for the purposes for which the personal information is
  • We will take appropriate steps to keep your personal information
  • Your personal information is processed in accordance with your
  • We do not sell your personal information and we also do not permit the selling of customer data by any companies who provide a service to

Whilst there are a number of ways in which we collect your personal information, the two main ways we might collect personal information about you are from things you tell us yourself, and from things we ask other people or organisations to share with us. Things you tell us could include conversations we have on the phone, what you have written on an application form or in correspondence with us.

The information that we collect will depend on our relationship with you.                                                      

1.       Personal Information

  • Contact Details: name, addresses, telephone numbers, email addresses
  • Financial Details: bank account details

2.       Company Information

  • Contact Details: name, addresses, telephone numbers, email addresses
  • Financial Details: accounts information, company trading activity, employee and director details
  • Commercial Details: details of commercial contracts, services, payment arrangements, intellectual property

3.       Suppliers Information

  • Contact Details: name, addresses, telephone numbers, email addresses
  • Commercial Details: details of commercial contracts, services, payment arrangements, intellectual property, charges, costs, business operation, staff, trading performance

We use your personal information to enable us to operate as a UK registered Workwear business and the services associated with it. We also use supplier’s data to help us operate our business.

This may include the following:

  • Provide, monitor, administer, maintain, develop, expand and improve our services, including, for example, enhancing our customer service.
  • Confirm your identity by using third-party databases although we will never perform a credit check on you without your explicit
  • Undertake all activities and communications necessary, in such manner and with such third parties as we determine to be appropriate, for the purposes of managing your account.
  • Send you communications we think will be of interest to you, including information about our services, as well as other rules, regulations, promotions and
  • Respond to regulatory, government or legal requests that are legally binding upon

Consent: where you have provided your consent for us to use your personal information. This will be made clear when you provide your personal information. Without your consent in some circumstances we may not be able to provide you with the services required.

Legitimate Interest: we may need to use your personal information to establish, exercise or defend our legal rights.

Contractual: where we have a contract of services with you which requires us to use your personal information to fulfil that contract.

We will not share any of your personal information other than for the purposes described in this Privacy Notice.

We only undertake to keep your information for as long as regulations say we have to. However we may keep your personal information indefinitely even after our relationship with you ends in case this is required in the future.

You have the following rights in relation to our use of your personal information:

1.       Right to access your personal information

You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will not usually be a charge for dealing with these requests. Your personal information will usually be provided to you in writing, unless otherwise requested, or where you have made the request by electronic means, in which case the information will be provided to you by electronic means where possible.

2.       Right to Rectification

We take reasonable steps to ensure that the personal information we hold about you is accurate and complete. However, if you do not believe this is the case, please contact us and you can ask us to update or amend it.

3.       Right to Erasure

In certain circumstances you have the right to ask us to erase your personal information, for example where the Right to Restriction of Processing

In certain circumstances, you are entitled to ask us to stop using your personal information, for example where you think that the personal information we hold about you may be inaccurate or where you think that we no longer need to process your personal information.

4.       Right to Data Portability

In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice. Once transferred, the other party will be responsible for looking after your personal information.

5.       Right to Object

You have the right to object to us processing your personal data, for example where we send you marketing information.

6.       Right to Withdraw Consent

Where you have given us consent to use your personal information, you have the right to withdraw your consent to further use of this information.

7.       Right to Make a Complaint

You have a right to complain to the Information Commissioner at any time if you object to the way in which we use your personal information. More information can be found on the Information Commissioner’s Office website:            https://ico.org.uk/

You can make any of the requests set out above using the contact details we provide to you. Please note that in some cases we may not be able to comply with your request for reasons such as our own obligations to comply with other legal or regulatory requirements. However, we will always respond to any request you make and if we cannot comply with your request we will tell you why.

In some circumstances exercising some of these rights will mean we are unable to continue providing you with our services and may therefore result in us ceasing to act on your behalf.

You are in control of how we use your information for marketing. We will only contact you if you have agreed that we can. If you wish to unsubscribe from emails sent by us you may do so at any time by following the unsubscribe instructions that appear in all emails. Otherwise you can always contact us to update your contact preferences. We will continue to send you service related (non-marketing) communications where necessary.

We use cookies to track visitor use of the website and to compile statistical reports on website activity. For further information visit http://www.allaboutcookies.org

We will report any data breach by us or our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen or misused.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. If you wish to contact us the details are as follows:

Jon Ross – Managing Director

Total Workwear Limited, 29 Leeway, Newport, South Wales NP19 4SL

Telephone: 01633 677710  Email: jon@jonrossgroup.com

If you would like to contact the UK’s Information Commissioner’s Officer direct, please write to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number https://ico.org.uk/global/contact-us/email/

We keep our privacy notice under regular review. This privacy notice was last updated on 21st May 2018.

May 2018